Author: Severin Walker, M3AAWG Co-Chair

Welcome to a new episode of M3AAWG 5, our video series where we interview members and experts on emerging threats and prominent issues across our industry. 

In today’s episode, I sit down with Mickey Chandler, Abuse Desk Committee Co-Chair and Director of Privacy and Abuse Management at ExactTarget, and Jess Kaplan, Abuse Desk Committee Vice-Chair and Senior Email Compliance Analyst at ActiveCampaign. 

Combined the duo have more than 26 years of compliance and deliverability experience. Both Mickey and Jess have led abuse desks for companies across several industries and have expertise on both the front and back-end operations necessary for detecting and preventing abuse as well as maintaining compliance.

Tune in below for a discussion around the work of M3AAWG’s Abuse Desk Committee, key developments in recent years (including those heightened by the global pandemic), mental health in the anti-abuse community, as well as the team’s areas of focus in the coming months.

If you’re interested in learning more about the work of M3AAWG’s Abuse Desk Committee, we encourage you to connect with Mickey and Jess at abuse_desk-chair@mailman.M3AAWG.org you can also join the Abuse Desk Committee’s Slack channel, mailing list, and monthly Committee call.  

Stay tuned for our next episode.

Do you have a topic idea or potential guest for an episode of M3AAWG 5? Reach out via our contact form to submit your suggestions.