Presented by Barry Greene,
Service provider security and operational security reaction team expert

Techniques, Tools and Processes to Help Service Providers Clean Malware from Subscriber Systems

Governments and societal norms are creating new requirements and expectations that service providers take action to protect their customers by remediating malware infections and helping them recover from cyber-criminal victimization. In this six-part video, Barry Raveendran Greene reviews the current best practices for service providers to find, contain and remediate the malware and bots infecting their customers. It includes several use cases providing a range of options and demonstrating that cost effective and deployable approaches exist that can be implemented today.

The workshop also covers expectations placed on service providers by the FCC's U.S. Anti-Bot Code of Conduct for Internet Service Providers (ABCs for ISPs), Australia, Singapore’s IDA Master Security Plan, Japan’s Cyber Cleaning Center, the European Union’s new requirements, and new guidelines from the ISO and ITU. The objective is to provide participants with enough information to start their own "malware remediation" plan for their customers.

Barry Greene has over 30 years of industry experience including having served as president of the ISC (Internet Systems Consortium). He is a pioneer in service provider security and operational security reaction teams. Barry also participanted on the U.S. Federal Communications Commission’s (FCC’s) Communications Security, Reliability and Interoperability Council (CSRIC).

This workshop was originally presented at the October 2012 M3AAWG meeting in Baltimore, Maryland. It is presented here in its entirely as six 12 to 35 minute segments. You can download the complete set of slides for the entire workshop here or the file with the slides for each segment from the sidebar on the right. 

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